Business Services and Patient Registration
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
How do I register as a patient at Graham Hospital?
All persons presenting for services at Graham Hospital need
to register before receiving tests or treatment. The following
information will be required to complete the registration:
-
Patient’s social security number
-
Patient’s date of birth
-
Insurance information including billing
address, policy number, enrollee name and insured’s social
security number.
-
Insurance card(s)
-
Power of Attorney/Living Will information
-
List of known allergies
if any
-
Guarantor (the person responsible for paying the
bill) information
Who verifies my insurance?
The Patient Registration department will request a copy of your
insurance card so that we may verify your coverage. Your insurance
coverage may be verified by the Patient Registration department
or by the Business Services department. The insured is encouraged
to contact their insurer directly with questions prior to receiving
services if possible.
What if I don’t have insurance?
The hospital accepts MasterCard and VISA for payment. Various
payment options have been established for those patients who are
financially unable to make full payment at the time of discharge. Please
contact the Business Services department at 309-647-5240, ext.
2221 for details.
I recently received a bill from a doctor I don’t remember seeing
during my hospital stay. Why am I being charged?
The services of a radiologist, pathologist or anesthesiologist may be needed during your stay. While those physicians may not have visited
you during your stay, they could have rendered professional services
interpreting your radiology or laboratory services, or providing
anesthesiology services.
Why do I get multiple bills?
Patients, with the exception of recurring therapy services, are
given a new account number each time they receive services at Graham
Hospital. A summary bill for each account, or for each month of
service on recurring therapy accounts, is mailed to the patient. Patients
will also receive a monthly statement for any self pay balance
due on each account.
Can I pay my bill from Coleman Clinic at Graham Hospital?
At this time, it is not possible to pay your Coleman Clinic bill
at Graham Hospital.
Cardiac Rehabilitation / Graham Wellness
Center
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
What is the best type of exercise equipment to own?
The best type of equipment to have is the one you really like
and will use. Too often, home exercise equipment becomes an object
to hang clothing on, or sits unattended in the basement. If you
find equipment that you consistently use in a health center and
have it placed in a location that is comfortable and easy to access,
you are much more likely to use it.
I’ve been here two weeks now and I haven’t lost any weight.
I thought that all of this exercise would make me lose weight.
You
must burn 3000 calories to melt off 1 lb of weight. People average
burning about 240 calories with their hour of exercise, so if you
are serious about losing weight, you must address your dietary
habits as well as exercise. Portion size is usually the biggest
offender of the waistline. With time, exercise will increase muscle
density, and thereby increase your metabolism and improve how you
look, but these are subtle changes over time.
I haven’t had any chest pain, but I have had this awful indigestion. Could
this be my heart?
Any discomfort above the waist could be a cardiac symptom. Symptoms
of chest fullness, pressure, indigestion, especially if not responsive
to antacids, may be an indication of angina or heart attack. Discomfort
can be in the high stomach area, the arms, jaws or back as well
as the chest. Early diagnosis and treatment can save your life.
Human Resources
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
How do I obtain an employment application?
We do have an application online. By going to Career Opportunities
/ Employment Application you can download and print it on your
printer. Applications are accepted via mail and in person. You
may call Human Resources at 309-647-5240, ext. 2233 and request
that we mail an application to you, or pick one up in our office
at 210 W. Walnut, Canton, IL 61520.
Can I mail Graham Hospital my resume to keep on file?
Yes, Graham Hospital does accept resumes. An application is required
to be completed upon hire.
How can I check on the status of my application?
You can call the Human Resource office at 309-647-5240, ext. 2233.
Can I submit an application for a position that is not currently
open?
Yes, Graham Hospital does keep applications on file for one year. If
a position becomes available that you are qualified for, call the
Human Resource office to let them know that you want your application
pulled for the position you are interested in.
How often does Graham Hospital have job openings?
Graham Hospital advertises positions based on vacancies. Graham
Hospital updates it’s communication tools
(Website, PeoriaHelpWanted.com, ErecrutingNewtwork.com, Job posting
boards, etc.) as needed.
Lab
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
Where can I donate blood?
Mississippi Valley Regional Blood Center draws blood from donors
in the Graham Hospital Community Room every Friday morning and
every third Wednesday evening. They also hold blood drives at
various locations throughout Fulton County. For more information
contact MVRBC at 1-800-747-5401.
I’m having surgery at Graham Hospital. Can I donate blood
for my surgery, or can I have friends/relatives donate blood for
me?
Mississippi Valley Regional Blood Center performs autologous (donating
for yourself) and directed donations. All autologous and directed
donations must be scheduled through the patient’s physician,
who contacts MVRBC’s patient coordinator. No units can be
drawn later than 14 days prior to the surgery date.
My physician has instructed me to fast for my laboratory blood
work. How long should I fast?
Most laboratory tests which require fasting require a fast of at
least 8 to 10 hours prior to drawing of the tests.
Which laboratory tests require a fasting specimen?
FBS (Fasting Blood Sugar), Lipid Profile (which includes a cholesterol,
triglyceride, HDL), Thyroid Profile (fasting is preferred) and
Comprehensive (which may include a fasting blood sugar).
What are the hours that the Laboratory is open to the public?
Currently the Laboratory is open to the public 24 hours a day,
7 days a week. However, the optimum time to visit the Laboratory
is Monday through Friday, 7am to 7pm. Weekend staffing is limited
in the areas of the Laboratory and Patient Registration. However,
if a patient is unable to be accommodated Monday through Friday,
he/she may come to the Laboratory on the weekends as well.
Are there any tests that must be scheduled in advance of my arrival
to the laboratory?
Tests that must be scheduled in advance through the Patient Registration
department include: Stress Testing, EEG Monitoring, 24 hour Monitor
Application, 30 day Event Monitor Application, Therapeutic Phlebotomy,
Glucose Tolerance Test, Drug Screen Testing, and FAA EKG (Aviation
EKG, specifically ordered by Dr. Gibbs).
I have to obtain a stool collection for a variety of laboratory
tests. Are there any special requirements for collection of a stool
specimen?
The area physicians have been instructed on collection processes.
However, in the event that you have not been instructed on the
collection of a stool specimen, please call the Laboratory, specifically
Microbiology, at 309-647-5240, ext. 2246.
My physician has instructed me to collect a urine specimen for
urinalysis. Are there any special requirements for collection of
a urine specimen.
A clean-catch first morning urine specimen is the best specimen for testing.
Special storage requirements are necessary as well. If you have questions,
please call the Laboratory prior to collection of any urine specimen at 309-647-5240,
ext. 2245.
I have had a mastectomy. Are there any special requirements as
to where blood may be drawn from me?
Usually your physician will instruct you to inform any health care
personnel who need to perform venipuncture, or any invasive needle
stick on you, to not draw from the same arm in close proximity
to the mastectomy site. The patient must be assertive in informing
the health care worker of the instructions.
My physician has ordered a laboratory test on me. Do I come directly
to the Laboratory upon arrival at the hospital?
No, you must first register in Patient Registration prior to coming
to the Laboratory. Your physician will either call or fax your
orders to Patient Registration, or give you a written script with
orders for your laboratory tests that you will give to Patient
Registration upon your arrival.
How much time should I allow for registration and performance
of my laboratory tests?
Please allow at least 30 minutes for routine ordering and collection.
Certain circumstances may increase this time. Other scheduled tests
that are not routine may take even longer. Please call ahead at
309-647-5240, ext. 2245, if you wish to inquire further.
I am having a Protime performed and a Theophylline Level measured.
Should I go ahead and take Coumadin and the Theophylline prior
to coming to the Laboratory for testing?
The draw times for various drugs levels may be
affected by when an actual dosage is administered. Please call in
advance of coming
to the Laboratory to ensure that your laboratory tests are being
accurately tested with respect to draw times.
Physical Therapy
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
Where should I park when I come to the
hospital for Physical, Occupational or Speech Therapy?
Patient parking is available in the
nearest section of the main hospital parking lot, with the first
several rows designated for handicapped parking.
Graham Hospital is pleased to offer Assisted Patient Parking for
patients, families and visitors who need assistance. Patients and
visitors are encouraged to utilize the front entrance of the hospital,
where a parking attendant will greet and assist those in need.
What should I wear when I attend Physical
Therapy sessions?
It is a good idea to dress comfortably
in clothing in which you can move freely but will also allow
the therapist to access the part of your body that is being treated.
Do I need a doctor's order for Physical,
Occupational, or Speech Therapy?
Yes, referral to all three of these
services is on the order of a physician. Dentists or chiropractors
can make referrals also. Your prescription can be used at the
facility of your choice. Just because your doctor may be in
another city or town, does not mean that you must have your therapy
at his office.
Physical and Occupational
Therapy sound similar. How
do I know which one would be better for me?
There are some similarities between
the two, and the same person might have both Physical and Occupational
Therapy (eg: someone who has had a
stroke). Generally speaking, Physical Therapy focuses more on
problems in the larger muscle groups of the body, for what is
referred to as gross motor activities. This includes walking,
changing positions, balance, posture, etc. The emphasis of Occupational
Therapy is on smaller muscle groups for fine motor activities. This
includes using the hands and activities of daily living, such
as bathing and dressing. Physical Therapy is more commonly prescribed
when pain is the primary complaint. Your health care provider
or our Physical/Occupational Therapy staff can help you determine
which would be of more benefit.
Assisted Patient Parking
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
Where do I go?
Just pull up to the hospital entrance, and a parking
assistant will come out to your car and greet you.
What if I need additional help getting to a particular area within the
hospital?
In addition to providing assisted parking, the parking attendant will
gladly assist you to your destination within the hospital.
Where do I go after I am done with my appointment?
Please inform any employee in the appointment area that you need the
help of a parking assistant. The attendant will be notified, and will
promptly come assist you back to your vehicle.
What if my appointment is not done until after 4 p.m.?
If your appointment is not finished until after 4 p.m., Graham
Hospital's security staff will be more than happy to provide you with
the same assistance as the parking attendants. (Please follow the same
routine as above and inform someone that you need assistance getting
back to your vehicle).
How do I get my car keys back?
Your keys can be held by you or one of the parking
attendants. After 4 p.m., they will be at the switchboard.
Other FAQs
Services & Patient Registration •
Cardiac Rehab •
Human Resources •
Lab •
Physical Therapy •
Assisted Patient Parking •
Other
Can siblings come to visit at Graham Hospital?
There is no age restriction on visitors; however, an adult must
accompany children under age 12.
Where should I park when I come to the
hospital?
Patient and visitor parking is available
in the nearest section of the main hospital parking lot, with
the first several rows designated for handicapped parking.
What are the visiting hours at Graham Hospital?
Please see our Visiting & Business Hours
page.
What is JCAHO?
“JCAHO” is the acronym for the Joint
Commission on Accreditation of Healthcare Organizations. Founded
in 1951, the Joint Commission is dedicated to continuously improving
the safety and quality of the nation’s health care through voluntary
accreditation. The national standards set by JCAHO are intended
to stimulate continuous, systematic and organization-wide improvement
in an organization’s performance and the outcomes of care. Graham
Hospital; Graham Home Health, Hospice, and Home Medical Equipment;
and Graham Extended Care facilities were all most recently surveyed
and accredited by The Joint Commission in May of 2002.
Who do I contact if I have compliments
or concerns regarding services at Graham Hospital?
You can write to us with your comments at: Graham Hospital, 210
W. Walnut St., Canton, IL 61520, ATTN:
Patient Advocate; or you can telephone Carol at 309/647-5240 ext. 2282
|
